Workflow Management
Workflow management refers to the process of analyzing, monitoring, and adapting how individual processes are performed in order to make them more efficient, error-proof, and user-friendly. To these ends, workflow management systems often use automation and other digital tools to streamline, monitor, and collect data about their processes.
Task management, workflow orchestration
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Workflow Management System (WMS)
Examples
By using a workflow management tool, a bank notices that certain processes have yet to be digitized and as a result are causing customer frustration. They look at the data and determine that their onboarding process is too slow and that their perpetual KYC workflow, which is still performed manually, is very error-prone.
To remedy these issues, they might take advantage of Atfinity to automate both the onboarding and perpetual KYC process. They might then decide to utilize process orchestration to make their entire system more streamlined.
FAQ
Is workflow management the same as Business Process Management?
While similar, these two terms differ in terms of scope. Namely, Business Process Management (BPM) is a holistic approach to process management. This means that it looks at both individual workflows and how they are connected, like workflow management, as well as all other points of interest related to a given business.
What are the benefits of workflow management?
Workflow management improves general efficiency by automating repetitive tasks and ensuring that different workflows are congruent with each other.
Can workform management integrate with other technologies?
Yes. In fact, workflow management tools often rely on other tools and platforms in order to be fully operational. In the context of banking, workflow management tools are often integrated with the core banking system, the Customer Relationship Management platform, the relevant compliance tools, etc. And if the workflow management tool in question doesn’t already have the option, automation and process orchestration software is often integrated as well.
